Parts of San Francisco network still locked out

1 comment | 4I like it!
July 23, 2008, 03:50 PM —  IDG News Service — 

The high-profile troubles on the city of San Francisco's computer network continue, despite a dramatic jailhouse intervention by the city's mayor this week.

While the city has regained control of the five devices at the heart of its FiberWAN network, which carries data between city government buildings, administrators are still locked out of the city's voice over Internet Protocol system and local area networks within the Sheriff's Department and the Recreation & Park Department. Assistant District Attorney Conrad Del Rosario revealed the ongoing problems Wednesday at a bail hearing for Terry Childs, the former network administrator with the city's Department of Telecommunications and Information Services (DTIS) who is accused of holding the city's networks hostage for the past 10 days.

[ Related reading: San Francisco's mayor gets back keys to the network ]

During that time, the networks have functioned normally, but IT staffers have been unable to make administrative changes to some of the city's critical routers and switches.

Childs' attorney, Erin Crane, had moved for a reduction in the US$5 million bail set in the case. San Francisco Superior Court Judge Lucy McCabe denied that motion Wednesday.

[ Related reading: IT admin locks up San Francisco's network ]

Childs' defense has portrayed him as a capable engineer, surrounded by incompetent management, who simply didn't trust anyone with the administrative passwords to the five network devices at the heart of the FiberWAN. On Monday, Childs had a secret meeting with San Francisco Mayor Gavin Newsom where Childs turned over the passwords.

Del Rosario argued against any reduction of bail, noting that Childs handed over the passwords only after a scheduled July 19 power outage at the city's One Market Street data center failed to take down the FiberWAN. Because Childs did not store network configuration files on the routers' hard drives, a power outage would wipe this information out of memory, disabling the network until it was reconfigured, he said.

[Related reading: IT administrator pleads not guilty to network tampering ]

The assistant DA said it was "extremely suspicious" that Childs only communicated with the mayor after the network did not go out of service.

In court filings, prosecutors say they do not know where these critical router configuration files are located.

As the city's principal network engineer, Childs worked on about 1,100 networking devices throughout the city, Del Rosario said. Even with the FiberWAN passwords, there are still questions about the rest of these systems. "We do not know whether we have control of these devices," he said.

Crane said that her client was the victim of jealous co-workers who were upset because his good work made them look bad. "I think the entire thing is specious," she told the judge. "This is a DTIS management problem."

This is not Childs' first time in criminal court. He also served four years in Kansas prison on aggravated robbery and aggravated burglary charges, prosecutors said. Those charges stem from an incident that occurred when Childs was 16 years old, Crane said.

The court also ordered Childs to stay away from several of his former co-workers, including Jeana Pieralde, the DTIS director of security who was allegedly so afraid of Childs that she locked herself in a room in the data center, and his former supervisor Herb Tong, whom Childs felt was undermining his work at the department.

Prosecutors say that police found bullets when they searched his Pittsburg, California, home on July 13.

In a brief appearance before reporters after the hearing, Crane said that she and Childs were "deeply disappointed that bail had not been reduced."

Childs' next scheduled court date is a Sept. 24 pretrial hearing.

IDG News Service

I like it!
Comments

"Del Rosario argued against

"Del Rosario argued against any reduction of bail, noting that Childs handed over the passwords only after a scheduled July 19 power outage at the city's One Market Street data center failed to take down the FiberWAN."


Good administrators always put uninteruptable power supplies on the critical parts of a network. This again proves that the people investigating have no clue as to what it takes to administer a network like this.

"Because Childs did not store network configuration files on the routers' hard drives, a power outage would wipe this information out of memory, disabling the network until it was reconfigured, he said."

The backup files for the configuration should not be stored on the router's hard drive that defeats the purpose of the back up.

Computer illiterate people scare me.
| reply
Resources
White Paper

Symantec Backup Exec 12 and Backup Exec System Recovery 8 deliver industry leading Windows data protection and system recovery. Download this whitepaper to find out the top reasons to upgrade and how to get continuous data protection and complete system recovery.

Webcast

Data and system loss — from a hard drive failure, malicious attack, natural disaster, or simple human error — can happen anytime. Don’t leave your business vulnerable. Make sure you have a secure recovery strategy in place. Symantec's latest backup and system recovery technology can efficiently restore critical applications, individual emails and documents and even restore your entire system in minutes in the event of a loss.

White Paper

Businesses face a growing challenge to ensure that the IT environment is properly protected. Backup Exec 12 integrates with other applications in the Symantec family of products, to complement your current data protection strategy, keep your data securely backed up and make it recoverable when you need it most.

Free stuff

Enterprise 2.0 Implementation
By Aaron C. Newman, Jeremy Thomas
Published by McGraw-Hill
Learn more!

Deploying Cisco Wide Area Application Services
By Zach Seils, Joel Christner
Published by Cisco Press
Learn more!

Featured Sponsor

AISO founders envisioned a Web hosting company that was environmentally friendly. While the company employed energy-efficient innovations like solar panels, its infrastructure produced unacceptable power and cooling requirements. Find out how AISO leveraged AMD technology to overcome their challenge in this case study white paper.

In this whitepaper, Scalar explores the opportunity to change the landscape with respect to mission critical databases built around Oracle. Leveraging technologies such as Linux, high-end commodity processing power and Oracle RAC technology to architect, design, build and maintain database infrastructure that delivers maximum availability, reliability and performance at a fraction of traditional cost.

On a typical day, weather.com, the Web site for The Weather Channel in Atlanta, serves up between 15 million and 20 million page views. But in September 2004, when back-to-back hurricanes ransacked Florida, the peak traffic on one day more than tripled: over 70 million page views by more than 7 million unique visitors. Read the full success story now.

More Resources